DEVELOPING A FANATICAL CUSTOMER FOCUS – Business and Management

TOPICS COVERED:

  • Introduction
  • Producing Quality Products
  • Customer-Driven Reputation
  • Everyone’s Job Description Inc Customer Service
  • Repeat Customers
  • Dealing with Customer Dissatisfaction
  • Analysing the Customer Experience
  • Review and summarise
  • Interactive testing

In this modern era, where everyone claims to be customer-focused, genuinely differentiating your organization from others can be a challenge. Customer Focus is developing a strong and enduring relationship across your whole organization with its customers, creating the best possible experience for the customer to purchase and use your goods or services.

With the rise of websites dedicated to reviewing companies, products and services offered by thousands of businesses around the world are now threatened with the possibility millions of people discovering the poor customer experience that just one individual encounters. The ease for potential customers to find reviews from existing customers of their experience dealing with your company, means that developing a fanatical customer focus is now more important than ever.

Upon successful completion of the course trainees will be issued with a certificate which will be valid for 5 years.

Note, A UKRS course standard is only endorsed when delivered by an appropriate instructor and accompanied by an accredited UKRS Certificate.

Why choose RT e-learning?

The use of interactive quizzes and simulation tasks, based on realistic scenarios from genuine workplace environments, means E-Learners can more readily acquire skills and knowledge meaningful to their own work-based practices.

E-Learning can accommodate many different learning styles and can engage the learner via a range of rich and stimulating approaches, which are more relevant to the subject requirements, than can often be achieved in normal classroom-based learning.

We are registered as an approved centre with Highfield Awarding Body for Compliance; a global leader in regulated and work-based learning qualifications. Highfield is regulated by Ofqual, Qualifications Wales, SQA Accreditation, the Council for the Curriculum, Examinations and Assessment (CCEA), and the Security Industry Authority (SIA).

Highfield is also recognised by the Education and Skills Funding Agency (ESFA) as an apprentice assessment organisation (AAO) and registered on the Register of Apprentice Assessment Organisations (RoAAO).

As a direct result of this commitment, we can guarantee the fulfilment of our client’s needs and be assured of our client’s satisfaction.

For further information on this course or to discuss any further requirements please use our form or call 03333 44 2176

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