DEALING WITH DISRUPTIVE PEOPLE – Business and Management

TOPICS COVERED:

  • Introduction to dealing with disruptive people
  • The Negative Impact of Disruptive Behaviour
  • Disruptive Behaviour in The Workplace
  • Managing Disruptive Employees
  • Managing Disruptive Customers
  • Managing Disruptive Suppliers
  • Disruptive People in Meetings
  • Dealing with Disruptive Management
  • Review and summarise
  • Interactive testing

Dealing with disruptive people

Disruptive people are a frustrating part of any workplace with the potential to negatively influence those around them. If left unchecked, the troublesome conduct of disruptive employees can greatly affect your organisation’s morale, performance, and productivity. This programme discusses the key issues brought on by different types of disruptive people, and how to handle them when they arise.

Upon successful completion of the course trainees will be issued with a certificate which will be valid for 5 years.

Note, A UKRS course standard is only endorsed when delivered by an appropriate instructor and accompanied by an accredited UKRS Certificate.

Why choose RT e-learning?

The use of interactive quizzes and simulation tasks, based on realistic scenarios from genuine workplace environments, means E-Learners can more readily acquire skills and knowledge meaningful to their own work-based practices.

E-Learning can accommodate many different learning styles and can engage the learner via a range of rich and stimulating approaches, which are more relevant to the subject requirements, than can often be achieved in normal classroom-based learning.

We are registered as an approved centre with Highfield Awarding Body for Compliance; a global leader in regulated and work-based learning qualifications. Highfield is regulated by Ofqual, Qualifications Wales, SQA Accreditation, the Council for the Curriculum, Examinations and Assessment (CCEA), and the Security Industry Authority (SIA).

Highfield is also recognised by the Education and Skills Funding Agency (ESFA) as an apprentice assessment organisation (AAO) and registered on the Register of Apprentice Assessment Organisations (RoAAO).

As a direct result of this commitment, we can guarantee the fulfilment of our client’s needs and be assured of our client’s satisfaction.

For further information on this course or to discuss any further requirements please use our form or call 03333 44 2176

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